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Risk Management

Millennials have stepped up use of personal loans, paying over time, as they make less use of credit card accounts.

Are you missing consumer credit opportunities?

Millennials borrow differently from past generations, says study
Fed’s Powell defends board proposal

Fed’s Powell defends board proposal

Will not lower the bar or lighten loads, says governor
A clean and honest sales program requires asking lots and lots of questions, assuming nothing. Common sense must also rule. "If less than half your employees can achieve their sales goals, that's a problem," says one expert. "You have to have realistic goals."

Keeping sales culture clean

Ask key questions now—or face worse questions from regulators and public later
Shenanigans of all sorts in your bank or in the offices of a borrower can make business completely screwy. Ed O'Leary says the solution can often be pretty basic ... but effective.

Workplace dysfunction costs lenders

Where does “D” fit into 5 “Cs” of credit?
Chief Innovation Officer Beth Knickerbocker and innovation office staff field many questions about innovation and can help banks and fintech players find answers among OCC subject matter experts.

OCC innovation office builds fintech dialog

Fledgling effort serves as clearinghouse and more in the “fintech ecosystem”
Do headlines on news stories about foreign exchange confuse you? Here's a five-minute primer that will help you get what you are reading.

What is the FX market all about?

Some quick lessons in foreign exchange from a veteran
Communication between banks and their supervisors ranks higher than ever, says a former Citi regulatory expert.

No time for regulatory silence

Regulatory relations are make-or-break today
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Doldrums predicted for major lenders

Seasonality helps big banks grow loans in Q2 but forecast remains dim for year
Banks can learn a lot from complaints, but at the end of the day you also want unhappy customers to become satisfied customers.

Complaints management requires tough management

Customer experience hinges on getting problems fixed promptly—and right
Attitude may play a role in how well your bank scores in new federal compliance ratings, suggests consultant Pam Perdue.

What’s your “compliance mindset”?

Upgraded federal compliance ratings process requires fresh approach
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