Part 5 of a series: “Human capital metrics” look at employees’ value, not just their cost

Success requires a marathon mindset

Younger customers seen using devices farther and wider

Nine out of ten see need for disruptive technologies in order to stay competitive

Part 2 of 2: What eyes on the goal could accomplish

Agility seen as adding to traditional values of cost and risk

Increased IT investment likely to help meet customers’ evolving needs and expectations

Security concerns, lack of a compelling reason seen blocking acceptance

Part 1 of 2: Balancing fairness and fine print

How to prepare ALCO for fresh challenges