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Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

“Do you know me?” “Sure, press 1”

Banks miss with customer (off)centricity
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

The day the bank stood still …

Cyborgs by proxy! If tech handles whole relationship, who serves customers when tech fails?
SNL Financial is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

Rx for deposit profitability?

SNL Report: Health savings accounts earn banks big maintenance fees
Citizens Bank of Edmond President and CEO Jill Castilla takes to the mike during the bank's "Heard On Hurd" concert and street festival. Social media makes the core of the bank's promotion of the event.

How small bank makes itself “Heard on Hurd”

Citizens Bank uses social media and ingenuity to multiply small marketing budget
ROE’s great, but not everything

ROE’s great, but not everything

Bankers who sacrifice all for ROE may find themselves on the altar someday
Is CFPB doing any good?

Is CFPB doing any good?

Answer begins by defining “good”
Aware, not always keen, on mobile payments

Aware, not always keen, on mobile payments

Harris Poll, Neilsen show consumers saying ho-hum
Divided FCC issues robocalls guidance

Divided FCC issues robocalls guidance

Bank fraud alerts exempted
ALCO Beat articles featured exclusively on bankingexchange.com are written by the asset-liability management experts at Darling Consulting Group.

Watch out for that first 50 basis points …

Keep an eye on the steps directly right in front of you, even while looking way ahead
Insiders causing breach boom?

Insiders causing breach boom?

Bad insider behavior edges past outside attacks as top culprit
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