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Fintech firms: Big got smaller, smaller bigger

Fintech firms: Big got smaller, smaller bigger

Financial firms preferring software to hardware
ATM makers expanding

ATM makers expanding

Asian vendors pose fresh competition
Avoid digital, lose corporate customers

Avoid digital, lose corporate customers

Companies prefer digitized financial services
Voice biometrics can increase customer satisfaction, lower call-handling times, and reduce fraud. It’s about who you are, not what you know.

Voice biometrics sounds like better idea



Using voice-based ID out-shouts PINs and passwords
Digital Banking author Chris Skinner believes bankers must rethink the role of banks going into the future. No long can they be front, middle, and back office, he told attendees at BAI's Retail Delivery Systems conference

Chris Skinner: Digital banking’s inevitable

BAI Retail Delivery coverage: Mobile and blockchain are transforming the financial infrastructure
5 big data best practices

5 big data best practices

Use analytics for sake of sound decisions, not fancy analytics
Customer centricity rules

Customer centricity rules

Even where budgets otherwise stagnate, companies spend on this. But employees need training to optimize tech efforts
6 reasons to brand your ATMs

6 reasons to brand your ATMs

Increasingly sophisticated machines remain key touch point with customers
Everyone loves all the cools things you can do on mobile devices and even from your desktop computer. But slow broadband ruins the party. New research from Ovum draws the line between fast and slooooooooooow.

“I feel the need, the need for speed!”

Broadband speed—10 mbps is minimum—short wait time, quick resolution keys
Too much tech? Add more!

Too much tech? Add more!

It’s not amount, it’s in its management

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