Mercury Rolls Out AI Assistant for Banking Tasks

Mercury has this week launched an artificial intelligence assistant that allows customers to manage banking and financial tasks through natural language prompts, as the fintech industry races to embed AI more deeply into day-to-day operations.

The new feature, Command, will enable users to ask questions or instruct the platform to perform tasks such as checking cash balances, updating auto-transfer rules, categorizing transactions, and sending invoices. Any action chosen requires explicit approval from the customer before it is carried out.

The San Francisco-based company said Command is being rolled out to both business and personal banking customers this week. The platform serves more than 300,000 customers, primarily startups and small businesses, and has increasingly positioned itself as a provider of financial software rather than as a traditional banking service.

"The future of banking is an account that helps you run your business," co-founder and chief executive Immad Akhund said. "Command is what it looks like when your account finally becomes a partner."

The launch highlights a significant shift in banking services toward context-aware conversational or agentic AI systems, which can carry out actions on a customer's behalf rather than simply answer questions - turning one‑way alerts into two‑way financial conversations.

Banks and fintech firms are experimenting with assistants that can execute tasks while operating within predefined limits and maintaining audit trails.

Mercury has been investing heavily in AI as it expands beyond business banking. Last month, the company raised $200 million in a Series D funding round that valued it at $5.2 billion, with investors backing its push to automate more financial workflows for startups and entrepreneurs.