US Bank and Bank of America Launch AI Capabilities

Two major US banks are accelerating their use of AI, rolling out new tools designed to streamline internal processes and enhance client engagement.

US Bank has introduced an in-house AI-powered tool, ‘Design Assistant’, aimed at improving the speed and quality of its digital design process. The tool reviews designers’ work, flags potential issues, and suggests improvements across the bank’s digital experiences.

The initiative emerged from a mid-2025 review of the bank’s design workflows, where teams mapped out existing processes and identified opportunities to reduce friction. A key focus was how AI could shorten the journey from initial idea to live customer-facing product.

Design Assistant also draws on performance data to identify where problems typically arise, whether during early-stage design, at the point where design and engineering intersect, or once a product is live. By embedding these insights into the tool, US Bank aims to both accelerate delivery and raise the standard of its digital output.

Meanwhile, Bank of America is deploying AI to transform how its financial advisors prepare for and conduct client meetings.

Through its wealth management arms, Merrill Lynch Wealth Management and Bank of America Private Bank, the firm has launched an AI-powered ‘Meeting Journey’ tool. The solution is designed to reduce time spent on administrative tasks by up to four hours per meeting.

The platform integrates a suite of workflow tools, including automated meeting preparation, real-time note-taking, and post-meeting follow-ups. It can compile client insights and recent activity into pre-meeting briefings, generate summaries of discussions with client consent and produce actionable next steps.

By streamlining these processes, Bank of America aims to free up advisors to focus on higher-value activities such as strategic planning and deeper client relationships.

The rollout forms part of the bank’s broader push into AI, supported by an annual technology investment of $13.5bn, with $4bn allocated to new initiatives, including AI.