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Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Top tech trend for 2017: humans

Exceptional customer experience, coupled with enhanced staff proficiency, seen as keys to success
New offering marries fintech approach with human interaction.

Agile tech for community bank investment

Cambridge Savings turns to SigFig for retail investment service
How long will your bank hold onto its deposit advantage? Mike Moebs has some ideas on how to hold onto your best accounts.

Why are checking balances so high?

2017 could mark the Checking Exodus. How to stop the keepers from going?
Comptroller makes it clear that innovation safe harbor concept is nonstarter on his watch.

OCC’s “responsible innovation” effort moves forward

Fintech charter still under study, but will carry stringent expectations
Do’s and Don’ts when selling financial services

Do’s and Don’ts when selling financial services

Reassessing the process in light of Wells Fargo mess
Financial innovation follows a similar path to traditional inventing, according to innovation chief Dominic Venturo.

Getting inventive in a bank

U.S. Bank innovation chief’s agenda includes everything from mobile enhancements to blockchain’s future
Millennials increasingly represent a focus for business bankers too. They like the experience retail bankers and nonbank providers give them—and expect it for their companies too.

Business banking à la millennial

Huge commercial banking segment wants seamless, digital service
Both regulators and bankers have been watching the balance in the multifamily market.

Eye on multifamily CRE risk

As regulators scrutinize multifamily lending, banks balance demand with risk management
The upcoming Current Expected Credit Loss standard for calculating reserves poses organizational and "philosophical" challenges amid the accounting issues.

Getting ready for leap into CECL

Coming accounting rules on loan loss allowance demand critical mindset adjustments
Wells Fargo hit on military lending

Wells Fargo hit on military lending

Must pay restitution and penalties for violating Servicemembers Civil Relief Act.
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