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Today, it's all customer experience, all the time. Capital One Bank's Patrick Moore discusses how CFOs and other middle-market officers like leading edge technology from banks.

Capital One does a little reverse disruption

Survey of middle market firms points the way
Payment flexibility and financial control are the appeals of new American Express plans.

Amex offers credit card users new ways to pay

“Pay it Plan it” permits pay as you charge or installment plans
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

Are you totally stuck?

Read your IT contracts before you sign … or get used to living with your vendor
Chief Innovation Officer Beth Knickerbocker and innovation office staff field many questions about innovation and can help banks and fintech players find answers among OCC subject matter experts.

OCC innovation office builds fintech dialog

Fledgling effort serves as clearinghouse and more in the “fintech ecosystem”
Communication between banks and their supervisors ranks higher than ever, says a former Citi regulatory expert.

No time for regulatory silence

Regulatory relations are make-or-break today
American Express handled territorial credit card business through a separate operation from that doing business on the United States mainland..

CFPB penalizes Amex for alleged discrimination

Bureau claims consumers in P.R. and other territories harmed by inferior card terms
A summer's internship at an Israeli fintech firm gives Next Voices blogger Amrita Vir an immersive look at a hot startup market with different roots and definitions of success.

The “startup nation” tackles fintech

Letter from Tel Aviv explores Middle Eastern rival to Silicon Valley and other tech hubs
Celent analyst Alenka Grealish discusses disruption far beyond the usual retail banking sphere.

Corporate banking's tech transformation

Disruptive forces have business side of the house evolving faster too
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Community bank credit comeback

Small-bank lending bounces back in Q2; outlook remains strong
What's the skinny on the end of fat physical wallets?

Are our wallets about to get thinner?

Remedy for “Costanza syndrome” could finally become reality
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