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Many banks have to play catch-up on the digital front, to improve customer experience, according to SAP's Geoff Maxwell.

Moving beyond decorated pigs

Bank digitization must move beyond “lipstick on a pig,” says SAP exec
"Trust as a quality or a brand attribute usually isn’t one where you would see customers coming to you because they trust you, but it is one of those factors where if they lack trust they’ll leave for somebody else." Maarten Lagae, Landor Associates

Trust: easy to lose, hard to regain

Retail banks still poll low on trust; PayPal, credit cards rank higher
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

BofA and Merrill together, forever changed

Examining deal forged in turmoil
Inside or outside? The choice isn't always about tech "philosophy" or money. Anna Murray, the "Tech Sherpa," regularly presents real-world suggestions on how to solve technology conundrums.

In-sourcing vs. outsourcing tech roles

Is your tech staff “steady state” or “project type”?
In 1975 the U.S. issued a dual stamp linked, but separated with a middle perforation, portraying banking and commerce. Unlike Acting Comptroller Noreika’s speech renewing the banking/commerce debate, this was no policy statement. The stamps were issued to mark the 100th anniversary of the American Bankers Association.

Acting Comptroller: Renew banking/commerce debate

ICBA opposes regulator’s call for renewing discussions
Randal Quarles of the Fed, right, interviewed by The Clearing House's Greg Baer, allows that "governance at the Fed is extremely obscure, even from the inside." (You can view CNBC's video of the entire interview on its Facebook page.)

Fresh air at Federal Reserve?

New regulatory vice-chair Quarles discusses fintech, cyberrisk, “tailoring,” and capital
Get ready for FASB’s lease accounting rules

Get ready for FASB’s lease accounting rules

New rules entail major change in treatment of customer leases
Human trafficking, documented with precision in a recent private report, takes many forms. The commonality, according to John Byrne, is the illicit nature of the funds these businesses produce—and how banks can play a role in disrupting these trades.

“With or Without You”*

In face of human trafficking plague, AML dedication continues. And if you’ve got a problem with that …
Choice Financial partners with Douugh

Choice Financial partners with Douugh

Community bank offers deposit facility and seed capital to new financial management app
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

“I like my app” say 6 in 10

Branchless bank users less likely to jump ship for a better app
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