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Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
As messages multiply,  yours must fit customer best
. . . and other conundrums in running a complaint management program  
It’s hard to get customers excited about something new if your employees aren’t
Study confirms “revolvers” present greater risk, in varying degrees
Book Review: Are you ready for your "second adulthood"?
Advanced data analysis and new business approaches help banks navigate through a challenging credit market
Fancy walls less important than the brains and service inside
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Remote channels have become the primary method to apply for new accounts, insurance policies, loans, and to get financial advice. But, research shows that consumers turn to channels where they can receive human help and assistance for complex financial activities.

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