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Here come “information citizens”

Here come “information citizens”

Consumers increasingly crave ease of access to info
Not all CRM approaches are the same

Not all CRM approaches are the same

Gartner describes 9 types of social CRM apps
Banks come up short for three in four

Banks come up short for three in four

FIS study says banks excel at convenience, but don’t satisfy security concerns. 4 suggestions for improvement
Consumers trust banks most, but …

Consumers trust banks most, but …

An advantage wasted?
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Don’t zzzzzz through Gen Z

Gen Z is for real—and you need to deal with it
Millennials emerge as super-savers

Millennials emerge as super-savers

Survey says they outrank other generations
Customers getting less than they expect

Customers getting less than they expect

Banks work towards better experience. But bar’s rising—and Gen Y isn’t happy
Nonbank tech giants gain consumer trust

Nonbank tech giants gain consumer trust

Owning “cool,” can they eclipse banks on trust and privacy too?
Take a fresh look at millennials

Take a fresh look at millennials

Smaller banks appeal to them, in spite of their high-tech leanings
ID theft emerges as crime of the century

ID theft emerges as crime of the century

FTC receives 1,000 complaints daily, as draft bill emerges
Page 49 of 63

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