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Is your bank what your customers want it to be? Almost doesn't count anymore, warns Next Voices blogger Kelsey Neisen.

How do customers really perceive you?

No forgiveness for behind-the-scenes problems beyond your control
Fintech has become a bigger part of the annual SXSW festival in Austin, Texas, as discovered by Amrita Vir, above, one of our Next Voices bloggers.

Experiencing fintech at SXSW

International cast of players descends on Austin, Texas
A new generation will take financial services into the future. In the "Next Voices" blog a rotating group of bloggers of the younger generation will share what they are learning and doing. Proposals from guest bloggers are also invited. Please email scocheo@sbpub.com

Looking at cryptocurrencies’ dark side

Bitcoin and other “coin” can be used for laundering
A new generation will take financial services into the future. In the "Next Voices" blog a rotating group of bloggers of the younger generation will share what they are learning and doing. Proposals from guest bloggers are also invited. Please email scocheo@sbpub.com

Will Gen Z bank with you?

Millennials are old news. Gen Z is the new future
A new generation will take financial services into the future. In the "Next Voices" blog a rotating group of bloggers of the younger generation will share what they are learning and doing. Proposals from guest bloggers are also invited. Please email scocheo@sbpub.com

Decrypting the ICO

Understanding what’s going on with controversial “initial coin offerings”
What’s your tech usage percentage?

What’s your tech usage percentage?

Do you know what your technology can do for you?
Consumers want the Amazon experience now

Consumers want the Amazon experience now

Not-so-newcomers have raised the bar for banks
Next Voices millennial blogger Kelsey Neisen tracks data breach reports of all sizes and has had found some interesting revelations.

Breaches go deeper than Equifax headlines

Don't forget the impact of smaller incidents
Easy financial guidance and tracking right at hand, literally, may make PFE a success where PFM failed.

Will “Personal Financial Experience” catch on?

Looking at financial management “in the moment”
A summer's internship at an Israeli fintech firm gives Next Voices blogger Amrita Vir an immersive look at a hot startup market with different roots and definitions of success.

The “startup nation” tackles fintech

Letter from Tel Aviv explores Middle Eastern rival to Silicon Valley and other tech hubs
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The New Front Door:
Why Your FI Needs to Show Up Inside AI Agents

Thursday, October 29, 2026 1:00 pm – 2:00 pm ET

Your customers are already asking ChatGPT, Claude, and other AI assistants where to open an account, how to move money, and which lender to trust. Here's the question: "Is your institution part of their conversation, or is a fintech or another brand answering for you?"

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