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Never Split The Difference: Negotiating As If Your Life Depended On It. By Chris Voss with Tal Raz. Harper Business. 275 pp.

Negotiations begin with “No”

Book Review: FBI hostage negotiator takes on the business deal
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

What can bankers learn from health care’s challenges?

A shift in Washington strategy to the very roots of the grassroots may be an answer
To serve today's small business, community banks must offer strong digital services. But offering these products doesn't mean a bank has to reinvent the wheel.

Digital currency—and not talking crypto

Community banks that can’t offer current technology miss opportunities
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

What are credit signs telling us?

Are bankers looking for risk in the right places?
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Scoping impact of rising rates

As regulators flag interest rate risk, small banks seem especially exposed
A tug of war is underway between post-Durbin strategies of large banks and small, and some consumers are steering around it with an unlikely alternative.

Card interchange outpaces overdraft income

Reward programs make credit cards more profitable than overdraft fees
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Deposits add attraction to targets

As funding costs rise, need for core deposits will drive bank M&A
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Community bank credit comeback

Small-bank lending bounces back in Q2; outlook remains strong
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. He aims to fix that.

Ethics of the “last mile” of bank service

In the event, does your bank deliver?
The gurus have it wrong, says community banking expert Jeff Gerrish. Your community bank does not have to seek a merger. Independence is entirely possible, but it requires being proactive—now.

10 strategies—plus 1—to remain independent

Why you don’t have to sell—and how to make that stick
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