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Digital Transition Could Challenge Customer Satisfaction: Survey

Digital Transition Could Challenge Customer Satisfaction: Survey

JD Power’s latest satisfaction survey reveals that reducing branch-based services could have a negative impact on customer satisfaction
ABA and NBA Combine to Support Minority-Led Banks

ABA and NBA Combine to Support Minority-Led Banks

The ABA and National Bankers Association have entered into a strategic partnership to expand services to both membership groups
Community Banks Hail Success as PPP Resumes

Community Banks Hail Success as PPP Resumes

Policymakers last week approved an extension to the small business loan program, bringing the total amount available to $659 billion
American Bank Global Powerhouses Focusing on the Domestic Market First

American Bank Global Powerhouses Focusing on the Domestic Market First

Pressure and opportunity combine to bring large banks home
PPP Expansion Closer as Senate Agrees $320bn Funding

PPP Expansion Closer as Senate Agrees $320bn Funding

House of Representatives will vote on the bill this week after extensive lobbying by banks and financial institutions
PPP: $300bn Extension Proposed as Banks Increase Calls for Action

PPP: $300bn Extension Proposed as Banks Increase Calls for Action

The Paycheck Protection Program ran out of funds last week after approving more than 1.6 million applications
Cannabis in the Time of COVID: a Small Business Banking Emergency

Cannabis in the Time of COVID: a Small Business Banking Emergency

One sector that supports more than 211,000 full-time jobs has been excluded from COVID-19 federal aid: cannabis
Putting Customers First Through Times of Crisis and Beyond

Putting Customers First Through Times of Crisis and Beyond

Building a Financial Brand for Customer Retention
First National Bank of Omaha Study: How the Pandemic Has Hit Bank Customers

First National Bank of Omaha Study: How the Pandemic Has Hit Bank Customers

First National Bank of Omaha study reveals financial impact of the COVID-19 coronavirus pandemic
Firms ‘Shut Out’ of Canada Pandemic Support

Firms ‘Shut Out’ of Canada Pandemic Support

Some of Canada’s smallest companies do not qualify for the country’s PPP equivalent pandemic support
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