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Fed’s Quarles says stress testing innovations helped steer banks through Covid-19 crisis

Fed’s Quarles says stress testing innovations helped steer banks through Covid-19 crisis

In speech, Quarles said US bank capital levels increased last year
Capital One Takes Top Spot in Customer Satisfaction Poll

Capital One Takes Top Spot in Customer Satisfaction Poll

The strength of mobile and online offerings continue to drive positive reviews from users, according to JD Power.
Bank Customer Satisfaction Rising, ABA Reports

Bank Customer Satisfaction Rising, ABA Reports

US customers are happy with their banks’ performance through the pandemic, despite just 36% being aware of support services
Optimizing Financial Services: The Digital Experience is Critical to Consumer Trust

Optimizing Financial Services: The Digital Experience is Critical to Consumer Trust

For the IT professionals behind the scenes there is immense pressure to maintain security and uptime
‘Standout’ Banks Identified for Covid-19 Response

‘Standout’ Banks Identified for Covid-19 Response

Greenwich Associates has highlighted 12 banks across the middle market and small business sectors
COVID-19 May Not Change Consumer Behaviour: EY

COVID-19 May Not Change Consumer Behaviour: EY

Consumer survey shows that just a quarter of bank customers expect to change their behaviours in the next 12-24 months
Putting Customers First Through Times of Crisis and Beyond

Putting Customers First Through Times of Crisis and Beyond

Building a Financial Brand for Customer Retention
SBA Scrambles to Solve PPP Processing Problems

SBA Scrambles to Solve PPP Processing Problems

The government’s $349 billion small business support package is facing issues already, according to reports
US Banks Welcome $2trn Stimulus Package

US Banks Welcome $2trn Stimulus Package

President Donald Trump has signed into law the Coronavirus Aid, Relief, and Economic Security Act. The details will help keep the banking industry stable.
5 Tips for Better Financial Services Partner Marketing in 2020

5 Tips for Better Financial Services Partner Marketing in 2020

Financial brands that leverage affiliate and partner marketing can deliver on a host of different business objectives. Get quick wins and kickstart your 2020 growth with the following tips.
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