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Wells Fargo’s new virtual assistant will launch in 2022
Full-Service Branch Access Unaffected Despite Industry Consolidation

Full-Service Branch Access Unaffected Despite Industry Consolidation

Report by the Federal Reserve of Cleveland studied whether bank consolidation had impacted customer access
First Financial Accelerates Branch Optimization Plans to Meet Customer Preferences

First Financial Accelerates Branch Optimization Plans to Meet Customer Preferences

Plus: SmartBank sells Richmond assets to First Bank
US Bancorp to Acquire MUFG Union Bank in $8B deal

US Bancorp to Acquire MUFG Union Bank in $8B deal

Acquisition strengthens US Bank’s existing West Coast franchise
How to Adapt Staff for a Post-Pandemic Branch Network

How to Adapt Staff for a Post-Pandemic Branch Network

McKinsey report finds that the Covid-19 pandemic has accelerated the decline of roles in bank branches
Bank of America: Client Interaction Now Mostly Digital

Bank of America: Client Interaction Now Mostly Digital

Approximately 85% of deposit transactions are made via digital or automated channels including the bank’s app
Customers Want Human-Digital Service Balance, Survey Says

Customers Want Human-Digital Service Balance, Survey Says

Traditional banking products are “out”, according to tech company Temenos
Banking Exchange Invites Experts to Discuss Why A Hybrid Model is the Future of the Branch

Banking Exchange Invites Experts to Discuss Why A Hybrid Model is the Future of the Branch

On Thursday August 5 at 2 PM Eastern Time Banking Exchange will lead a webinar discussion on why a hybrid model is the future of the bank branch
PayPal Enters Point-of-Sale US Payments Market

PayPal Enters Point-of-Sale US Payments Market

The online payments giant has brought its European product, Zettle, to the US
Banks Look to Digitize Customer Onboarding

Banks Look to Digitize Customer Onboarding

Bringing in new customers is increasingly happening online rather than in person
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