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Fair weather or not, the cloud is coming

The use of cloud computing in banking rumbles ahead, albeit somewhat overshadowed by flashier news of other technologies, such as mobile payments, Big Data, customer relationship management, and others.

The complicated road to getting back to simple

Something that the Executive Board said recently-and mentioned here as well-resonated enough to take a second look. To recap, they put it in the context of: "With rising costs and still-sluggish lending growth, the consumer banking industry increasingly sees improving customer experience as critical to maintaining or growing revenue. But in the current economic environment, many banks cannot afford to make large, across-the-board investments in service."

Experience counts for the customer most of all

Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."

Make the unbanked bankable

Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?

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WEBINAR:

Banking Meets Crypto

Date/Time: May 18, 2:00 CT / 3:00 ET

After a decade of growth and an appeal to many customers across age groups, traditional financial institutions can no longer afford to ignore cryptocurrencies and digital assets. But how do they fit in this decentralized space and securely move forward? Join CSI’s Vice President of Payment Strategy, Derrick Bretz, and Director of Payment Strategy, Matt Herren, as they discuss this evolving market. You’ll learn: 

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