In case you ever become sanguine about your bank's technical expertise in combating identity theft, fraud, cyberattacks, and other forms of information security concerns, one need only check out the list of briefings and workshops offered at the annual Black Hat conference www.blackhat.com which recently was held in Las Vegas.
It's a good sign for the economy that chief financial officers in general are shifting gears from coping with new regulatory and risk pressures, to thinking about business expansion and overall strategic planning.
The consumerization of gadgets in the workplace, commonly called "bring your own device," or BYOD, like it or not, is here to stay even in the banking industry.
Customer relationship management, and its cousin customer experience management, are not new. Back when in-person transactions dominated the average customer experience, banks spent fortunes on ornate marble lobbies, columned fortresses of buildings, and mighty vaults of gleaming steel, in large part to convey to the customer the bank's integrity, solidity, and trustworthiness.
For some reason, the topic of innovation as a business practice popped up several times this past week.
Often when they are discussed, mobile banking and mobile payments exist independent of each other, as if they are developing in their own silos and are seemingly unrelated in all but the most indirect ways.
Shields are down! Hull breach imminent! Take evasive action!
In the banking industry there's a distinct sense that nothing ever goes away.
Slowly but surely the term "in-memory computing" is entering the consciousness of bank CIOs, CEOs, and boards.
For a while it seemed like all the hoopla over digital wallets had died down, and no wonder-most people scratched their heads over how to make money out of them. However, several analysts have taken another look and things may be on the brink of heating up again.
