Fear of recession continues to impact habits despite improving economic outlook, according to survey

Scott Lisman and Thomas Scott have joined the bank to run the group

The banking giant has teamed up with IBM to explore the potential for enhancing banking systems

The U.S. Consumer Financial Protection Bureau has fined Citizens Bank for violating the Truth in Lending Act

‘Buy now, pay later’ products should be subject to the same rules as other forms of credit, says director Rohit Chopra

Q4 2022 data reveals increased borrowing led by credit card debt

US consumers expect household incomes to lag inflation over the coming year

Banks must first look at how changing consumer payment preferences are impacting market dynamics

The main consumer watchdog focused on eliminating what they would call “junk fees” from banks

The bureau is collating research on key customer service metrics from large banks