Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social…
Time/Date: Wednesday, December 11th, 2024, 2:00 ET
Fraud continues to be top of mind for bank executives, with hard dollar losses growing at an all-time high.
In this session, we will discuss the fraud triangle and gain valuable insights into the psychology behind fraud, and the tangible and intangible losses incurred due to fraud schemes.
You will come away with a comprehensive understanding of how the fraud triangle applies to your customers, various types of fraud affecting community banks, and actionable steps to mitigate their impact.
