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TransUnion’s latest payment hierarchy analysis indicates nearly even tendency by people with financial woes to pay their mortgage or credit card debt. Auto loans still have first call on their dollars, however.

Consumer payment hierarchy begins shift

Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
Banks serve many customers, but today the business is a zero-sum game. To hold onto current customers—and win others away from competitors—banks must segment and prioritize their tailored messages, according to consultant Steve Ramirez of Beyond the Arc.

Segmentation matters more than ever

As messages multiply,  yours must fit customer best
“What’s the beef?”

“What’s the beef?”

. . . and other conundrums in running a complaint management program  
Customer engagement with new technology requires engaged employees—believers in the tech the bank wants people to adopt. Blogger John Ginovsky reveals proven techniques, including one low-tech solution certain to "cheer" branch staff.

Technology’s great, but your people make it work

It’s hard to get customers excited about something new if your employees aren’t
Credit card payment patterns provide insights on ability to repay

Credit card payment patterns provide insights on ability to repay

Study confirms “revolvers” present greater risk, in varying degrees
Global contest announced for leading-edge bank tech initiatives

Global contest announced for leading-edge bank tech initiatives

Deadline is Aug. 25!
Roadmap For the Rest of Your Life: Smart Choices About Money, Health, Work, Lifestyle ... And Pursuing Your Dreams. By Bart Astor. AARP/Wiley, 214 pp.

50 is the new 30

Book Review: Are you ready for your "second adulthood"?
Broader reach, tighter regs

Broader reach, tighter regs

Advanced data analysis and new business approaches help banks navigate through a challenging credit market

Branch experience: Customers prefer substance over style

Fancy walls less important than the brains and service inside

Consumers demand seamless service across channels

Easier to expect than to deliver
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