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Danish Lender Nykredit To Takeover Spar …
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Customers - Banking Exchange
Consumer payment hierarchy begins shift
Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
Segmentation matters more than ever
As messages multiply, yours must fit customer best
“What’s the beef?”
. . . and other conundrums in running a complaint management program
Technology’s great, but your people make it work
It’s hard to get customers excited about something new if your employees aren’t
Credit card payment patterns provide insights on ability to repay
Study confirms “revolvers” present greater risk, in varying degrees
Global contest announced for leading-edge bank tech initiatives
Deadline is Aug. 25!
50 is the new 30
Book Review: Are you ready for your "second adulthood"?
Broader reach, tighter regs
Advanced data analysis and new business approaches help banks navigate through a challenging credit market
Branch experience: Customers prefer substance over style
Fancy walls less important than the brains and service inside
Consumers demand seamless service across channels
Easier to expect than to deliver
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