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Customers - Banking Exchange
The eye's have it!
If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!
Make the unbanked bankable
Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?
Consumers want to see all accounts in one place
PFM's evolving at a rapid pace
Take the game out of gamification; insert customer engagement
Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social…
What’s in it for the customer?
That question should guide bankers considering any new technology this year. Here’s how it plays out with four key tech trends
Linear planning: not working
Frustrated by long response times? So are your customers, and it’s only getting worse
Customer Feedback: Science of the complaint
Handling consumer complaints in the age of CFPB, UDAAP, and Twitter
Finance, fairness, and facebook: use complaints to protect your bank
Examiners check social media for leads
Handling negative customer sentiment on your bank's social media pages
To delete or not to delete? Aye, there’s the question
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