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Consumer Compliance - Banking Exchange
Banks have a lot to get right by next January, but the task is not impossible, says Banking Exchange Contributing Editor Lucy Griffin.

Getting ready for QM, ATR, and the rest

Don’t panic! Your bank can get through this by prioritizing and focusing
Consumers can file complaints with the Consumer Financial Protection Bureau in multiple ways, including online.

Surprises in CFPB’s complaint database

Analysis of filings turns up key trends
Has your bank tried the recent small entity guide regulators have used to reduce confusion? Blogger Nancy Derr-Castiglione says a recent internal review of a Fed effort pulled no punches.

Assessing utility of “Small Entity Compliance Guides”

Do these aids to small banks get the job done?
Ask five important questions when evaluating a vendor relationship and your bank will be better protected, advises Banking Exchange Contributing Editor Lucy Griffin.

Do you really know what vendors are doing?

Outsourcing without controls is like driving with a blindfold
“What’s the beef?”

“What’s the beef?”

. . . and other conundrums in running a complaint management program  
Compliance Tsunami survival

Compliance Tsunami survival

CEOs, boards, compliance officers must change attitudes and roles
Rising SAR filings on suspected elder abuse demonstrate growing bank awareness of problems, even as Washington and the states put more emphasis on the plight of the elderly victims.

Elder financial exploitation compliance issue matures

CFPB looms large as concerns grow
SNL Report: Warren Buffett's favorite financial stocks

SNL Report: Warren Buffett's favorite financial stocks

SNL Report: Buffett upped Wells Fargo stake in first quarter
Customer Feedback: Science of the complaint

Customer Feedback: Science of the complaint

Handling consumer complaints in the age of CFPB, UDAAP, and Twitter

From UDAP to UDAAP to ??

A common sense look at new standard
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