Survey found banks and credit unions are continuing to invest in automated customer service

AI will transform business, and the world of banking is no exception

Fraudsters can leverage several different methods to steal SNAP/EBT benefits

Digital technologies can impact every facet of a financial institution’s business

The ABA has advocated for a measured approach to oversight for new technologies

Plus: First Federal Bank of Kansas City overhauls banking app; Seymour Bank partners with Teslar for commercial lending

Fintech company Flow Your Money plans to use investment to grow its self-driving money platform

As the conflict there worsens the critical need for financial organizations to have checks in place to safeguard artificial intelligence (AI) and prevent bias will be revealed