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Plus: New chief risk officer at MUFG and CEO at State Employers’ Credit Union
Implementing fast yet efficient employee training software can drastically improve productivity, onboarding and adoption
Optimism increased even more than previous weeks due to weak inflation data
The pandemic has had a profound effect on small businesses – but the post-pandemic rebirth is rife with opportunity
Within this adversity lies an opportunity for banks to revamp their call centers and retain customers
Last week Bank of America estimated that Americans have $3.5 trillion in their bank accounts they did not have one year ago
The three lenders join a small number of regional banks announcing partnerships to open new branches in their local communities
Archegos Capital reportedly defaulted on margin calls
S&P Global Market Intelligence analyzed more than 4,000 banks and credit unions to name the top performers
Further easing is expected but banks warn of a deterioration in loan performance
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Bring a Human Connection to
Remote Banking, Insurance, and Financial Services

Remote channels have become the primary method to apply for new accounts, insurance policies, loans, and to get financial advice. But, research shows that consumers turn to channels where they can receive human help and assistance for complex financial activities.

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