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Agility seen as adding to traditional values of cost and risk
Increased IT investment likely to help meet customers’ evolving needs and expectations
Banks led the way in standardizing data collection, retrieval
Strengthening relationships with banks seen as a key approach
In a topsy-turvy world, what used to be good—predictability—now gives way to the new good—disruption
Customers prefer to deal with their banks but will go elsewhere if not satisfied
Suites of business-related services, assisted by automation, seen disrupting current lackluster business-banking relationships
Financial institutions in developing countries finding ways to teach domestic banks a thing or two
Traditional methods would require four times the current floor space in ten years
Requirement: CIOs and CMOs will have to cooperate
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