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Retail Banking

Customers increasingly expect to interact digitally outside of computers
MasterCard analysis sees deliberate decisions among purchasing plastics
Support needed for new currency types, new payments, mobility
Cash on the barrelhead is great, but where are the loyalty points?
Attrition reduced by getting right expert to right customer at right time
Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
Banks can first serve as planners, then advisors, to their customers
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