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Shifting technology, nonbank competition, consumer preferences, regulatory uncertainty all are factors
Friends’ recommendations also important, while online, mobile services lag in decision-making, survey says
How cheats can victimize “absent holders”
“Responsive web design” meets customers wherever they want to be
Apps, cloud, and expectations to make smart phones "smarter than you"
It’s all about the customer–and the customer is always right
Security concerns, lack of a compelling reason seen blocking acceptance
Cost is lower that basic checking account fee
Already, 12.5 million Americans use mobile bill pay
Page 66 of 74

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