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Frustrated by long response times? So are your customers, and it’s only getting worse
Handling consumer complaints in the age of CFPB, UDAAP, and Twitter
Study findings turn credit tradition on its head
To delete or not to delete? Aye, there’s the question
The potential is real, but it’s not a slam dunk. Segmentation is key
Your first reaction upon reading the provocative headline above, may well be: “First, kill all the consultants.” But since you’ve read this far, you ought to continue. It will be…
Report also predicts credit card delinquencies will continue at historically low levels
Consumer spending perks up over Thanksgiving weekend
Did Steve Jobs kill your job? 
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