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Retail Banking

Don’t think “channel.” Think “data”

Don’t think “channel.” Think “data”

Mobile’s in driver’s seat, but internet banking still has wheels
“Your watch is sooo 2018”

“Your watch is sooo 2018”

Cloud solutions likely to lead payments pack, as mobile /wearable payments likely click in a few years
Regions Bank launched its revamped complaints program to learn from trends and patterns seen. “We do this for the customer,” explains Bill Askew, senior executive vice-president. “That’s how you keep the energy on something like this.”

“Bring us your complaints”

People will talk, so reap some benefits for your bank. How Regions handles customer beefs
Wearable banking gains ground

Wearable banking gains ground

72% of banks see adoption within three years
Self-service or in-person help—why not both?

Self-service or in-person help—why not both?

Branch transformation full of options
How 4 affluent segments view digital

How 4 affluent segments view digital

Use tech to match top earners with appropriate digital offerings
5 steps to building digital relationships

5 steps to building digital relationships

Leveraging data helps banks better serve customers remotely
Mobile apps digging in

Mobile apps digging in

25% growth rate seen year-to-year in providers
Innovation, service both valued

Innovation, service both valued

Digital tipping point reached—in all segments, only both will keep everyone happy
It’s all about customer experience

It’s all about customer experience

CRM data sharing in marketing channels crucial
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

VIEW INTERVIEW NOW!

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