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Retail Banking

Still much to do to blend ease of use with a “human face”
Looking at intended and unintended consequences of trends
Marketing firm launches low-cost platform for smaller financial institutions
A quiet but constant evolution in checking competition is underway
Role of accounts themselves—and competition’s appetites for relationships—is changing
Synchrony builds fledgling Alexa skill for its Amazon Store Card
Higher expectations for instant access, for starters, but also opportunities
If your bank doesn’t have strong brand equity, it had better scoop some up
Mobile digital enrollment is where consumers are headed. Why aren’t more banks?
Banks continue to grapple with customer experience dilemma
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