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Retail Banking

Banking industry expresses lukewarm enthusiasm for small-dollar lending
New bulletin meant to send signal of agency acceptance
Debt management ability found among users of payday and other short-term credit
Legacy systems, organizational culture pose hurdles
Digital’s wonderful—but not always enough
Still much to do to blend ease of use with a “human face”
Looking at intended and unintended consequences of trends
Marketing firm launches low-cost platform for smaller financial institutions
A quiet but constant evolution in checking competition is underway
Role of accounts themselves—and competition’s appetites for relationships—is changing
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