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Retail Banking

Fed’s Brainard probes impartiality of fintech “autopilots”
Retail banks still poll low on trust; PayPal, credit cards rank higher
As products become services, financial players must adapt to “globile," Amex exec says
Big banks say the branch still matters
Two years in, venerable bank embraces digital, but feels banks are not endangered
USAA and Navy Federal lead categories, but Forrester suggests most must do more
Banks, thrifts close over 150 locations in September
Citigold blends tech and human element to provide wealth management
It’s not just the technology, but what you do with it
WSFS and Bank Midwest say it’s ongoing process. Is “journey mapping” in your future?


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