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The State of Online Account Opening & Onboarding

2020 Market Outlook Report

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  • Written by  Bottomline Technologies
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  • Comments:   DISQUS_COMMENTS


As part of our latest market outlook report for online account opening, we predict continued opportunities for financial product innovation and digital transformation. Since our last published outlook report for 2019, we have seen financial institutions make significant strides in their quest for digitization — with retail and commercial banks investing a combined $1 trillion in digital and IT operations. But still, the road to digital maturity remains long for many banks and credit unions as only 12% of banks are fully committed to investing in a digital-first strategy.

This report is a reflection on the current state of digital account opening and onboarding, including:

  • Why well-meaning banks are failing at digital transformation and a seamless account opening process
  • How to prepare your financial institution for digital transformation and the changes it will bring
  • Predictions for the future and where the industry is headed next

Please complete the form to download the White Paper, “The State of Online Account Opening & Onboarding, a 2020 Market Outlook Report.”



This White Paper is brought to you by Bottomline Technologies

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