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Executive Report: CSI Consumer Poll 2018

Meeting Consumer Expectations—Results from an independent, CSI-sponsored survey via The Harris Poll

CSI 2018 Consumer Poll

When it comes down to brass tacks, do you really know what your customers want from your institution? That seems to be the eternal question for banks in an era where competition for attracting and retaining customers—from other banks and various additional non-bank players—is at  an all-time high.

To find out about consumer expectations on a variety of banking topics, CSI recently commissioned an online survey, conducted by global market research firm The Harris Poll, among more than 2,000 U.S. adults, age 18 and above.

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This white paper is brought to you by CSI

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