Could 18% prime whack you and your customers in this lifetime?
Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
What can bankers learn from recent headlines?
A Compliance Conversation with Wolters Kluwer
Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?
If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!
4 steps to take, and a word on "typecasting"
The application of advanced analytics to detect and thwart sophisticated fraud increasingly is seen as the next, logical step in protecting customer data and identities.
Hint: It has nothing to do with "dropping the ball"
Today no complaint should be able to grow to a major surprise