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Making Sense of it All

Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Depressing research proves over and over, folks fail to protect themselves
Prepaid cards; P2P; mobile wallets; social media; voice-activated buying; virtual reality—can anybody spare a dime?
Perceived customer satisfaction remains mixed, predictable, disappointing, promising
Hacker? Deep web? Juniorization? Post-app era?
Digitize offerings in order to change “one-to-many” to “one-to-one”
Insiders fraud, IoT, electronic invoicing, online spending, and more raise ante
As legacy systems stagnate, banks must innovate to satisfy customers and remain competitive
Exceptional customer experience, coupled with enhanced staff proficiency, seen as keys to success
It’s important to at least begin to get familiar with them. Good luck.
Bank-startup collaboration seen likely to keep all parties high and dry
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